Terms & Conditions

Effective date: 10 August 2026 Qafila.com.bd, trade licence number TRAD/DNCC/004998/2026, House 01, Road 5, Block H, Eastern Housing, Mirpur 12, Dhaka, Bangladesh. Contact: supportqafila@gmail.com · 01349761617

1. Acceptance of these Terms

By creating an account on or using the Qafila website ("the Platform"), you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, do not use the Platform.

2. What Qafila is — and what it is not

Qafila is an online marketplace that connects intending Hajj and Umrah pilgrims ("Pilgrims") with licensed travel agencies ("Agencies") in Bangladesh.

Qafila is NOT a travel agency, tour operator, or Hajj/Umrah organizer. Qafila does not sell, organize, or operate any trip. Qafila is not a party to any contract, booking, or payment between a Pilgrim and an Agency. Any travel contract exists solely between the Pilgrim and the Agency they choose.

The Platform displays no third-party advertisements, and customer information is shared with no third party except as described in our Privacy Policy.

3. Accounts and eligibility

You must be at least 18 years old and able to enter a binding contract.
You must provide accurate, current information and keep it updated.
Pilgrim accounts are created with the pilgrim's name and a mobile number verified by one-time code; Google or email sign-in may optionally be attached.
Agency accounts are created with the owner's name and a mobile number verified by one-time code. To place bids, an Agency must submit its trade license and Ministry of Religious Affairs (MoRA) Hajj/Umrah license (numbers and photos) — at registration or later from the dashboard — and be approved by Qafila's administrators. The responsible person's National ID, passport and HAAB membership license are optional and strengthen the file.
Qafila reviews Agency documents in good faith but does not guarantee, warrant, or certify any Agency, its licensing status, or the quality of its services. Pilgrims must exercise their own judgment.
You are responsible for all activity under your account.

4. Requests (RFQs) and bidding

A Pilgrim may post a trip request ("RFQ"). Each RFQ has two windows: a bidding window of 24 hours from posting, during which Agencies may place bids and after which bidding closes automatically and no new bids are accepted; followed by a decision window of 48 further hours, during which the Pilgrim may still accept one of the bids already received.
Each bid is a structured offer (including price and its basis, flight and hotel details, inclusions, and a validity date) and costs the Agency 1 token (see Section 5). An offer whose validity date has passed is shown as expired and cannot be accepted.
An RFQ that receives no bids by the end of the bidding window is nullified with no penalty to the Pilgrim; the Pilgrim may post a new one.
While a Pilgrim has an open RFQ with zero bids, they may not post another RFQ until 24 hours have passed or they cancel it manually; manual cancellation is only available once the RFQ has been open for at least 12 hours.
Once an RFQ has received at least one bid, it can no longer be cancelled. The Pilgrim may not post another RFQ until they either accept one of the bids received or explicitly decline them all (see the abandoned-request limit below).
A Pilgrim may accept exactly one winning bid per RFQ.
When an RFQ is posted, approved Agencies may receive the Pilgrim's contact details. For RFQs posted on or after 12 August 2026, any approved Agency may receive the Pilgrim's name and mobile number together with a summary of the request — including before any Agency has bid — and may contact the Pilgrim directly. An Agency that bids on the request always receives them. This is disclosed on the posting form before the RFQ is submitted, and the Pilgrim's consent to it is recorded with the RFQ. No other contact detail — in particular, no email address — is released to Agencies.
RFQs posted between 10 and 12 August 2026 keep the terms of that period, under which contact details went only to Agencies that actually submitted an offer.
RFQs posted before 10 August 2026 keep the earlier terms, under which contact details were exchanged only on acceptance. Which set of terms applies is fixed for the life of each RFQ by the consent recorded when it was posted; it is never changed retrospectively.
On acceptance, the RFQ closes to new bids, the winning Agency is recorded, and the Pilgrim receives the winning Agency's name, phone number, and email address together with the price of the accepted bid. Losing Agencies are informed of the winning Agency's name and the winning price. For RFQs under the terms in the first bullet above, acceptance releases no further Pilgrim contact details, because the Agency already holds them.
Not accepting carries no penalty (RFQs posted on or after 10 August 2026). A Pilgrim who receives bids and accepts none of them — whether because the decision window lapses or because the Pilgrim declines every offer — is not penalised, and no token is refunded to the Agencies that bid. Each of those Agencies received the Pilgrim's contact details when it placed its bid, which is what the token bought. Administrators may still suspend a Pilgrim who abuses the Platform (Section 8).
Abandoned-request limit (RFQs posted before 10 August 2026). For those RFQs a "strike" was recorded against a Pilgrim when an RFQ that received at least one bid closed without the Pilgrim accepting any bid — whether because the decision window lapsed or because the Pilgrim explicitly declined all bids. An RFQ that closed with zero bids was not a strike, nor was one where every remaining offer had already expired. Three consecutive strikes suspend the Pilgrim's ability to post new RFQs for 30 days, and whenever such an RFQ closed without a match, every Agency that bid on it was refunded 1 token (Section 5). A strike count or suspension recorded under those terms stays in effect until it expires, is reset by accepting a bid, or is lifted by an administrator.
Certain bids may be displayed with priority placement and marked with an "Ad" label where the Agency has purchased advertising (Section 6).

5. Tokens and payments to Qafila

Tokens are prepaid platform credits used by Agencies to place bids. Tokens are not money, e-money, or a financial instrument; they have no cash value, cannot be transferred between accounts, and cannot be exchanged for cash.
Current token and advertising prices, including any bundle discounts and promotions, are published at qafila.com.bd/pricing and may be updated from time to time.
The price applicable to a purchase, together with any tax that applies to it, is shown in full before payment. The total shown at that point is the amount payable — Qafila does not add undisclosed charges at or after payment.
Where tax applies to a purchase it is shown as a separate line before payment and is included in that total. Tax applies only to purchases made while it is in force; a later change to what is taxable, or to the rate, does not alter a purchase already made.
New Agencies receive 10 free promotional tokens once, upon first registration. Promotional tokens carry no cash value.
Payments are processed by third-party payment gateways (including SSLCommerz). Qafila does not store your card details.
Tokens spent on bids are not refundable. Unspent tokens are not refundable except where required by law or under Section 8.
Qafila may change token prices, bundles, or promotions prospectively with notice on the Platform.

6. Advertising placements

Agencies may purchase bid placement advertising for any number of days, at the rate published at qafila.com.bd/pricing. While active, the Agency's bids are shown at the top of bid lists with distinct styling and an "Ad" label. Advertising does not constitute Qafila's endorsement of the Agency.

7. Trip payments happen outside Qafila

All payments for the trip itself — packages, flights, accommodation, visas, or any other travel service — are made directly between the Pilgrim and the Agency, outside the Platform. Qafila does not collect, hold, process, or safeguard trip payments, and bears no responsibility for them, including their amount, method, receipt, or refund.

8. Fraud reports and enforcement

Pilgrims may report suspected fraud by an Agency through the Platform. Qafila's administrators decide, at their sole discretion, what action to take.
Qafila may suspend or terminate any account, remove content, withhold bidding access, or freeze an Agency (including reversing recent token effects consistent with our internal fraud policy) where it reasonably suspects fraud, document forgery, abuse, or breach of these Terms.
Qafila may cooperate with law-enforcement and regulatory authorities.

9. Reviews and acceptable use

Pilgrims may rate Agencies out of 5 stars with a written review. Reviews must be honest and based on genuine experience.
You must not: post false RFQs, bids, or reviews; impersonate others; upload forged documents; harass other users; attempt to circumvent token charges; scrape, reverse-engineer, or interfere with the Platform; or use it for any unlawful purpose.

10. Intellectual property

The Platform, its design, branding, and content (excluding user-submitted content) belong to Qafila.com.bd, the registered entity operating the Platform. You receive a limited, revocable, non-exclusive right to use the Platform for its intended purpose. You grant Qafila.com.bd a license to display content you submit (RFQs, bids, reviews) on the Platform.

11. Disclaimers

The Platform is provided "as is" and "as available". Qafila does not warrant uninterrupted or error-free operation, and does not warrant the accuracy of information submitted by users, including Agency documents, bids, or reviews. Qafila makes no warranty regarding any trip, its performance, quality, safety, or compliance with MoRA or Saudi requirements.

12. Limitation of liability

To the maximum extent permitted by the laws of Bangladesh, Qafila's total liability to any user for all claims arising from the Platform is limited to the amount that user paid to Qafila in the 12 months before the event giving rise to the claim. Qafila is not liable for indirect, incidental, or consequential losses, or for any loss arising from a trip, an Agency's acts or omissions, or dealings between users.

13. Indemnity

You agree to indemnify Qafila against claims, losses, and expenses arising from your breach of these Terms, your content, or your dealings with other users.

14. Termination

You may stop using the Platform at any time. Qafila may suspend or terminate accounts for breach of these Terms. Sections that by their nature should survive (including 5, 7, 10–13, 15) survive termination.

15. Governing law and disputes

These Terms are governed by the laws of the People's Republic of Bangladesh. Disputes are subject to the courts of Dhaka, Bangladesh.

16. Changes to these Terms

Qafila may update these Terms. Material changes will be announced on the Platform; continued use after the effective date constitutes acceptance.

17. Contact

Qafila.com.bd, trade licence number TRAD/DNCC/004998/2026, House 01, Road 5, Block H, Eastern Housing, Mirpur 12, Dhaka, Bangladesh — supportqafila@gmail.com · 01349761617