About us
Who we are
Qafila.com.bd is a Bangladeshi online marketplace that connects intending Hajj and Umrah pilgrims with licensed travel agencies. The platform is operated from Dhaka, Bangladesh under trade licence number TRAD/DNCC/004998/2026.
What the platform does
A pilgrim posts a trip request describing their journey and budget. Licensed agencies respond with structured offers within 24 hours, and the pilgrim has a further 48 hours to accept one. Agencies pay for participation using prepaid bidding tokens purchased on the platform; the trip itself is contracted and paid for directly between the pilgrim and the agency.
Qafila.com.bd is not a travel agency, tour operator, or Hajj/Umrah organizer, and is not a party to any trip contract. Agencies submit their trade licence and Ministry of Religious Affairs (MoRA) Hajj/Umrah licence, which are reviewed before bidding is enabled.
Management
The platform is owned and managed by its proprietor, Samiha Islam, Dhaka, Bangladesh.
Registered address
House 01, Road 5, Block H, Eastern Housing, Mirpur 12, Dhaka, Bangladesh.
Support
- Email: supportqafila@gmail.com
- Phone / WhatsApp: 01349761617
- Support hours: 10:00–22:00 (Bangladesh time), seven days a week